You can always contact us at firstname.lastname@example.org or dm us at https://www.instagram.com/forlestofficial/ to ensure the size is correct.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We do not accept returns for panties and briefs due to hygience issue. Please look for the correct size before placing an order. We also cannot accept returns on clearance items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return. If it is approved, you receive refund on your original payment method/ bank card. If returning for refund, the shipping fee is borne by the customer. The shipping fee will be deducted from the refund. Please note that it will take some time for the bank or credit card company to process the refund.
For Paypal payment, please allow 3- 7 working days for the transaction to be completed on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.