Communication is the key to make this world a better place.
Q1: What is the best way to contact Forlest?
If you have any question, feel free to contact us at inquiry@forlest.com All emails will be replied within 48 business hours. If you have something urgent, you can leave us a voicemail or text us at +1 848-257-9012 We will response in 24 hours.
Q2: How to get more discounts?
Kindly subscibe now then you can enjoy an additional 15% off. Besides, you will get the best price when we launch a new design every Friday via email.
Q3: What is Jelly Gel ®️?
Jelly Gel is 3-5 pieces of siicone strips placed on the band to provide the support where other bralettes do not provide. Jelly Gel®️ is also a copyright registered by Forlest Inc and we are the authentic manufacturer of it.
Q4: What size should I buy?
Kindly follow our size guide to find out your underbust & full bust. Sizes may vary due to different designs, strictly follow the size chart, rather than your own experience. We have a bra calculator too.
Q5: What can I do if the discounts are not stacked as promised?
Any extra code is meant to be inserted on the cart widget (sidebar). The cart widget will automatically appear right after you add something to the cart. Then, wait for the automatic discount box to appear (normally 1-2s), then apply the code to realize a stacked discount.
Q6: What to do if my payment failed?
You are advised to double check your information before submitting the payment. Maybe it is just a typo, then you are free to try it again.
Q7: What kinds of payment can be chosen?
Both Paypal and Credit Cards are available for your choices. We have Pay-in-4 Klanar and it can be used within the US only.
Q8: How do you guys do QC on the products?
Strict QC process in the whole process during either material, lingerie production or packaging.
Q9: Where is my order?
We have a order tracking link on the menu or
here. Once an order is placed, please allow 1-3 working days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you could track the package online.
Q10: What's the delivery time?
Normal delivery time to different countries differ, it takes 7-10 working days to United State and to Europe. For other market, kindly track the parcel on line to get the location of it.
Q11: What's the Return & Exchange policy?
- When you receive the items, and it turns out to be either wrong items or wrong color, wrong sizes, EMAIL US FOR SOLUTIONS. If in the end, you prefer to RETURN or EXCHANGE, our specialist, Candice will guide you to the next process.
- Make sure everything is as good as what it should be: items at full good status, tag attached, in original package, with accessory, and etc
- Additional information can be found in our return policy.
Q12: How long can I get my refund back?
For Paypal payment, please allow 3- 7 working days for the transaction to be completed on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.
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