Return & Refund Policy

[Updated on November 1st 2024]

Your satisfaction is our priority. That’s why we offer a 30-day return policy, allowing you 30 days from the date you receive your items to initiate the return process.

Return Eligibility

To be eligible for a return:
•    Items must be in the same condition that you received them, clean and unused, with all original tags attached and in their original clear bag.
•    All items must be free from stains, including makeup and deodorant, as well as any odors or other damages.
•    For optimal sizing and fit, please follow our size guide, as sizing can vary across different bra brands.

Note: Return approval is at the discretion of our team. We reserve the right to deny any return that does not comply with our policy. Any denied returns will be responsibly discarded and will not be shipped back to the customer.

Return Process

•    Once you receive our return address, please send your parcel back within 7 days.
•    For returns due to sizing or personal preference, the customer is responsible for the return shipping fee.
•    If an item arrives defective, damaged, or incorrect due to our error, we will cover the return shipping fee.

Start Your Return

Please contact us at inquiry@forlest.com to start a return. If approved, we will provide instructions on where to send your package. Note that items sent back without first requesting a return will not be processed.

Exchanges & Returns in North America

We offer returns and exchanges for orders delivered within the US and Canada through our warehouse in New Jersey, US.

Items Not Eligible for Return

For hygiene and safety reasons, the following items are non-returnable:
•    Panties, briefs, laundry bags, and drawstring bags
•    Clearance items and gift cards

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method. If a return shipping fee applies, it will be deducted from the refund amount.
•    PayPal payments: Refunds typically process within 3-7 working days.
•    Credit card payments: Refunds may take 7-25 working days depending on your card provider.

For any additional questions or help with sizing, please contact us at inquiry@forlest.com or send us a direct message on Instagram. We’re here to help you find the perfect fit and make your experience as smooth as possible!