Q1: What is the best way to contact FORLEST®?
If you have any questions, please feel free to contact us at inquiry@forlest.com. Our support team aims to reply to all emails within 48 working hours. If you have something urgent, you can leave us a DM on Instagram or a voicemail at +1 848-257-9012.
Q2: How to maximize your savings and get more discounts?
If you're looking to get even more discounts, we have some great suggestions for you. By subscribing now, you not only get exclusive access to special offers, but you'll also enjoy an additional 15% off. We're constantly coming up with new and exciting designs, and we want to reward our loyal customers. That's why every Friday or Saturday, we'll send you an email with our latest design or a further markdown campaign. So, make sure to keep an eye on your inbox and be the first to snag these amazing deals! Subscribe now and start enjoying the benefits!
Q3: What can I do if the discounts are not stacked as promised?
If the discounts are not applied as promised, you can simply insert any additional code in the cart widget. The cart widget will automatically appear once you add an item to the cart. Then, patiently wait for the automatic discount box to appear (usually within 1 to 2 seconds) and apply the code to enjoy a stacked discount.
If something seems off, please take a screenshot of your cart first and remove all the items from the cart. After that, simply refresh our store page and try again.
Q4: What size should I buy?
Please choose the size based on your underbust and fullest bust measurements, rather than relying on your own experience. Sizes may vary depending on different brands/styles. To give you an idea, we use the underbust+0 method and standard cup sizing. For example, if you're used to buying bras in a department store, a C cup size there would be equivalent to a DDD cup here. You can watch this video for reference: How To Know Your FORLEST® Size? Here is our size chart and bra calculator.
Q5: How does the size work for wireless bras?
For instance, the M+ size (28HI, 30DD-H) is designed to provide a comfortable fit for a range of bra sizes, including 28H, 28I, 30DD, 30DDD, and 30H. With its stretchy fabric, the M+ bra ensures a flexible and adaptive fit, making it suitable for various body shapes and sizes. If you have a smaller band size and a larger cup size, every single piece of FORLEST® bras is engineered to provide the perfect combination of support and comfort. So you can feel confident and at ease all day long, no matter your unique measurements.
Q6: What should I do if my payment is unsuccessful?
If your payment fails, there are a few steps you can take to resolve the issue. First, make sure to carefully review the information you entered to ensure there are no typos or errors. If you find any mistakes, correct them and attempt the payment again.
If the problem persists, you may want to contact the payment provider or your bank for further assistance. They can help you troubleshoot the issue and provide guidance on how to proceed. Remember, it's important to act promptly to ensure your payment goes through successfully.
Q7: What kinds of payment can be chosen?
We offer multiple payment options to provide flexibility and convenience for our customers. You can choose between PayPal, which is a widely trusted and secure online payment platform, and credit cards, which allow you to make payments using your preferred card issuer. Additionally, we have Pay-in-4 Klarna, a payment option available within the US, which allows you to split your payment into four installments for greater affordability.
Q8: How do you ensure the quality of the products?
We have a rigorous quality control process in place throughout the entire production process, including material selection, lingerie production, and packaging.
Q9: Where is my order?
To track your order, you can find an order tracking link on the menu or click HERE. After placing an order, please allow 1-3 working days to be packed and shipped from our warehouse. Once shipped, you will receive an email containing your tracking information, which will allow you to track the package online.
Q10: How can I check my previous orders?
To check your previous orders, please enter your ordered email address into this link: Order(s) Lookup
Q11: What is the delivery time?
The normal delivery time varies for different countries. It takes 5 to 10 working days to deliver to the United States, Canada, and Europe.
Q12: Where do we ship from?
We would like to inform you that approximately 34% of our parcels are shipped from our warehouse in Fieldboro, New Jersey. The remaining parcels are shipped from our R&D department and factory located in Hong Kong and Canton. If you prefer your parcel to be shipped from New Jersey, please let us know which product(s) you are purchasing, and we will provide you with information about the available size and color options.
Q13: What's the return and exchange policy?
If you receive the wrong items, wrong color, or wrong sizes, please EMAIL US FOR SOLUTIONS as "communication is the key to make this world a better place."
If you prefer to RETURN or EXCHANGE the items, our support team will guide you through the entire process.
Please ensure that everything is in good condition: items are in full good status, tags are attached, they are in the clear package with the freebies (measuring tape, laundry bag or dust bag), etc.
Additional information can be found in our return policy.
Q14. How is the charge for the return shipping fee?
If you choose to return the item yourself, please provide us with the tracking number. The cost of return shipping typically ranges from $5 to $20, depending on your location. Our warehouse is located in New Jersey.
Q15: How long will it take to receive my refund?
For Paypal payment, please allow 3 to 7 working days for the transaction to be completed and the refund to be reflected in your account. For credit card payment, it may take 7 to 14 working days, depending on your credit card merchant.
Q16: What is Jelly Gel®?
Jelly Gel® is a set of 3 to 5 silicone strips that are placed on the band to provide support in areas where other bralettes may not. Jelly Gel® is a copyrighted product registered by FORLEST®, and we are the authentic manufacturer of this product.
